How to make a complaint
Naturally, we want you to be completely satisfied with the way we look after your superannuation. So if you have a problem or suspect an error has been made, we want to do everything in our power to fix matters promptly.
We welcome your feedback and view it as an opportunity to improve our services. If you are not happy with the way we handle the problem, we want to let you know how you can take matters further.
How to make an inquiry
If you have a general inquiry or wish to raise a concern, you can contact Accountants Super in one of the following ways:
By telephone
Phone Customer Service on 1300 651 331
Monday to Friday 8.00am to 10.00pm EST
Send us an email
By fax
1300 655 490
By mail
Accountants Super
GPO Box 3607
MELBOURNE VIC 3001
How to make a complaint
If you are not happy with our initial response, you can make a formal complaint. We have a complaints handling process to ensure that all complaints are handled in a fair and reasonable manner.
You can lodge a complaint through any of the following channels:
By telephone
Phone Customer Service on 1300 651 331
Monday to Friday 8.00am to 10.00pm EST
Send us an email
complaints@accountants-super.com
By fax
1300 655 490
By mail
The Complaints Officer
Accountants Super
GPO Box 3607
MELBOURNE VIC 3001
While you are welcome to make a complaint over the telephone, we suggest that it would be better for all concerned if you put it in writing. That way you can make sure that you give us a full picture of the problem, and help us to understand what we need to do to fix it. So, please write us a letter, send an email or use the Complaints Form.
Further information