Complaints procedure
Your satisfaction is our goal
Naturally, we want you to be completely satisfied with the way we look after your superannuation. So if you have a problem or think an error has been made, please let us know, so we can fix it promptly.
We welcome your feedback and view it as an opportunity to improve our services.
Begin with an enquiry
Most of the time, it's best to begin by contacting us with a general enquiry.
Simply contact us and our helpful staff will work to answer your questions or resolve your concerns.
If you're still not happy
If you're still not happy with our response at this stage, you can make a formal complaint. Formal complaints undergo a specific process to ensure they are handled fairly and reasonably. More information about submitting a complaint and the process is on our Enquiries and complaints factsheet.
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If you decide to make a formal complaint, please do it in writing. This makes it easier to ensure we get the full picture of the problem. It also helps us understand what we need to do to fix it.
We have developed a Complaints Form that can provide useful prompts for this step.
More information?
The Enquiries and complaints factsheet outlines our complaints process, including referring relevant matters to the Superannuation Complaints Tribunal or Financial Ombudsman Service if you are not satisfied by our responses.
Please don't hesitate to contact us about this process or any concerns you may have.
About the Fund
Accountants Super is a specialised super fund for accounting professionals. Plan your future and safeguard your assets with our flexible, reliable solutions. With years of experience providing for accountants, we have all the specialised knowledge and expertise to help you manage your super easily and effectively.
Our straight–forward accountants superannuation product gives you the benefit of low fees, flexible options and affordable insurance cover. For years we have been providing accountants with quality services, timely and accurate information. We pride ourselves on our personalised service.
If you’ve ever changed jobs or locations, you may need to consolidate your super. Accountants Super can help with this, so you don’t miss out on any lost or unclaimed super funds. Build a stronger future and take the stress out of your superannuation. Read more
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Service Providers
Accountants Super is a division of Professional Associations Super, an industry fund with over 445,000 members across Australia and over $1.5 billion of funds under management. Professional Associations Super divisions include SMARTpension, Australian Enterprise Super, and RecruitmentSuper
Find us by searching: Accountants Super, Accountants Super Fund, Accountants Superannuation, Accountants Superannuation Fund, Superannuation For Accountants, Superannuation Contributions, Superannuation Co-Contribution
This information is of a general nature only and does not take into account your personal objectives, situation or needs. Before making a decision about Accountants Super, you should consider your own requirements and the relevant Product Disclosure Statement. Contact us for a copy.